m8bet's Privacy Policy

1 What Information We Collect

m8bet collects various types of information to provide its services. This information falls into two main categories:

A. Information You Provide Directly:

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Banking and payment information (bKash, Nagad, Rocket, and bank account details)
• National ID card or passport information (for identity verification)
• Any messages or support requests you submit yourself

B. Information Collected Automatically:

• IP address and device identifiers
• Browser type and operating system
• Browsing patterns on the site and time spent
• Cookie and session data
• Transaction history and gaming activity

2 How We Use Your Information

m8bet uses the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Providing gaming features, bonuses, and promotional offers.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Customer Support: Responding to your queries via 24/7 live chat and email.
• Legal Compliance: Meeting applicable legal obligations and ensuring responsible gaming.
• Security: Preventing unauthorized access, fraud, and other security threats.
• Improvement: Continuously improving our platform and user experience.
• Communications: Sending important policy updates, security alerts, or account-related notifications.

3 Sharing Information with Third Parties

m8bet does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or related banking partners to complete financial transactions.
• Technology Providers: Limited information may be shared with trusted technology partners to operate the site, handle hosting, and ensure security.
• Legal Authorities: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Relevant information may be shared with third-party fraud detection services.

In all cases, we ensure that third parties follow appropriate data protection standards and use the information only for the specified purpose.

4 How We Protect Your Information

m8bet applies industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All information transmitted on our platform is protected by SSL encryption technology, which makes data exchanges unreadable to third parties.
• Secure Servers: Your information is stored in a secure and controlled environment.
• Access Controls: Only authorized personnel can access your information, and only when necessary.
• Regular Audits: Our security systems are regularly reviewed and improved.
• Two-Factor Authentication: Two-layer security is used to prevent unauthorized access to accounts.

However, no method of transmitting or storing data over the internet can guarantee complete security. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

5 Cookie Policy

The m8bet website uses cookies to function properly and to improve your experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the basic functionality of the site — maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect statistics to understand how users interact with our site.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

6 Data Retention Period

m8bet retains your personal information only for as long as necessary. Specifically:

• Active Accounts: Relevant information is retained for as long as your account remains active.
• Financial Transaction Records: Financial transaction records must be kept for a set period as required by law.
• Closed Accounts: Even after an account is closed, information may be retained for a specific period to meet applicable legal requirements.
• Security Logs: Information needed to detect fraud and security breaches is retained for a limited period.

Once the necessary period has passed, personal information is securely deleted or anonymized.

7 Your Rights

As a user of m8bet, you have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of certain information where there is no legal obligation requiring us to retain it.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Withdrawal of Consent: Where processing relies on your consent, the right to withdraw that consent.

To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.

8 Protection of Minors' Information

m8bet strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.

If we learn that a person under 21 has created an account, we will immediately close that account and delete the associated information. Age verification is an essential part of our registration process.

If you believe a minor is using our platform, please notify us immediately.

9 International Data Transfers

Because m8bet uses international technology services, your information may be stored or processed outside Bangladesh. In such cases:

• We ensure that transferred information receives adequate protection.
• We work only with partners that comply with international data protection standards.
• Appropriate contractual safeguards are in place for any data transfers.

10 Third-Party Links

The m8bet platform may contain links to third-party websites. Once you click such a link, the site you visit has its own privacy policy, and m8bet is not responsible for how that site collects or uses information.

It is your responsibility to read the privacy policy of any third-party website before visiting it.

11 Policy Change Notifications

m8bet may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• The "Last Updated" date on this page will be changed.
• An alert about the change may be displayed at login.

By continuing to use m8bet after an update, you are considered to have accepted the revised policy. Please visit this page regularly.

12 Responsible Gaming and Data Protection

m8bet believes that responsible gaming and data protection complement each other. Information about your gaming behavior helps us:

• Identify problematic gaming behavior at an early stage.
• Offer the option to set personal limits and take breaks when needed.
• Provide personalized support and resources.

For more information on responsible gaming, visit our Responsible Gaming page.